Every question,
answered.

Yes — fully. Federal law (TCPA) permits automated calls to business contacts for legitimate commercial purposes. Every Syntharra call opens with a mandatory AI disclosure and a call-recording notice. We enforce state Do Not Call lists instantly and globally. Calls are placed only between 9 AM – 8 PM in the debtor's local timezone, never on weekends. We cap at 3 attempts per invoice with a minimum of 3 days between attempts.

Yes — on every call, every time. This is legally required under TCPA and ethically non-negotiable for us. The opening line is always: "Hi, I'm an AI assistant calling on behalf of [Your Business]." There are no exceptions and no way to disable this disclosure.

Yes, calls are recorded. Syntharra notifies both parties of the recording at the start of every call, which satisfies the consent requirement under all US state laws including two-party-consent states (California, Florida, etc.). Recordings are stored encrypted and accessible only to you in your dashboard.

Yes. We maintain a unified Do Not Call registry that pulls from federal and state DNC lists. Any opt-out — from any call, with any client — is added immediately and applies globally. A debtor who opts out with one Syntharra client will not be called by any other.

We currently operate in the United States only. Our compliance layer is calibrated for TCPA (federal), FDCPA principles, and state-level calling window restrictions. We do not place calls to numbers outside the US.

No customisation needed — and that's intentional. Our agent has been trained on hundreds of thousands of hours of real invoice recovery calls. It already knows the exact tone, pacing, objection handling, and language that gets invoices paid quickly and respectfully. Giving you a blank script would make results worse, not better. You connect your books; the agent handles the rest.

The agent opens with the AI and recording disclosure, states the client's business name, references the specific invoice number and overdue amount (injected directly from your accounting data), and asks the debtor how they'd like to proceed. It can accept a promise to pay, route to a payment link, flag a dispute, or arrange a callback — all without improvising. You can listen to any call recording in your dashboard.

The agent leaves a short, compliant voicemail referencing your business name and a callback number. It does not state the invoice amount in a voicemail, as this could violate third-party disclosure rules if someone else hears the message. The attempt still counts toward the 3-attempt limit.

English only at launch. Multi-language support is on the roadmap — join the waitlist to be notified when Spanish and French-Canadian are available.

Invoices are checked every 15 minutes. Once an invoice hits 3 days past due (the default), a call is queued for the next available calling window (9 AM – 8 PM local time). You can adjust the overdue threshold per client.

QuickBooks Online, Xero, FreshBooks, Jobber, Square, and Zoho Books are all supported at launch. Connect in one click via OAuth — no API keys or CSV exports. If your platform isn't listed, join the waitlist and we'll prioritise it.

Under 5 minutes. Connect your accounting software via OAuth, connect Stripe for payouts, and optionally review the default call settings. We start monitoring your invoices immediately. Most clients receive their first call attempt within 24 hours of setup.

Yes — Stripe Connect is required for payouts. If you don't have a Stripe account, we'll walk you through creating one during onboarding. It takes about 3 minutes. Stripe handles all card data; Syntharra never touches it.

Yes. Each connected account is monitored independently. You can connect QuickBooks for one entity and Xero for another under the same Syntharra account.

The agent hands off immediately. You get a notification, the call is logged, and that customer won't be called again. If they dispute the amount, the agent doesn't push back — it marks the invoice as disputed in your dashboard and stops all further contact on it.

Mark the invoice 'do not call' from your dashboard and we won't touch it. You can exclude individual invoices, whole customers, or entire groups. If you've already arranged a payment plan outside Syntharra, just flag the invoice.

We pull your invoice data from your accounting software several times a day. If an invoice is marked paid before a call goes out, the call is dropped from the queue. If a payment lands after a call is already in progress, the next check will see it and won't dial again.

Yes. You can add individual contacts, entire customer accounts, or phone number ranges to a permanent exclusion list in your dashboard. Excluded contacts are never contacted, regardless of how many overdue invoices they have.

The invoice is automatically escalated to your dashboard as 'Needs human follow-up'. You'll receive a notification with the full call history and transcript summary. Syntharra stops calling — the next move is yours.

Directly into your Stripe account. Syntharra never holds your funds. Our 10% success fee is deducted at the point of recovery via Stripe Connect's application fee mechanism — it happens automatically, with no separate invoice from us.

When a debtor pays, Stripe processes the transaction directly into your account and simultaneously routes our 10% to Syntharra. If we don't collect, you owe nothing. There are no monthly fees, no per-call charges, and no minimums.

If a card payment fails post-authorisation, Stripe retries per its standard retry logic. If the payment ultimately fails, no fee is charged to you — we only take our 10% on money that actually clears.

No. The 10% success fee is the only charge. Stripe's standard payment processing fees (typically 2.9% + 30c) apply as they would on any Stripe transaction — that's between you and Stripe, not Syntharra.

No. All card data is handled exclusively by Stripe. Syntharra never sees, stores, or transmits card numbers, CVVs, or expiry dates. We are PCI-compliant by design: payment processing happens entirely within Stripe's PCI DSS Level 1 certified infrastructure.

We read invoice records (debtor name, contact number, invoice number, amount, due date, paid/unpaid status) and nothing else. We use read-only OAuth scopes where available. We do not access payroll, tax records, bank feeds, or any data unrelated to invoices.

Only you and any team members you invite to your Syntharra account. Recordings are stored encrypted at rest. Syntharra staff cannot listen to your recordings without your explicit written permission (e.g., for a support investigation).

Call recordings and transcripts are retained for compliance purposes as required by FDCPA regulations. Invoice records are kept for the legally required period. If you want to know exactly what we hold and for how long, email support@syntharra.com and we'll send you a full data inventory.

Disconnect your accounting software from Settings. One click, done. No notice period, no exit fee. You keep everything we recovered before you left. You can reconnect at any time.

Yes. Mark individual invoices or entire customers as 'do not call' at any time from your dashboard. This takes effect immediately. You can resume at any time by removing the flag.

Yes — from your dashboard, you can flag an invoice as 'stop all calls' and any active call on that invoice will end at the next natural pause point. The agent will not continue past the current exchange.