Case studies
Real recoveries, real numbers
Three businesses that connected Syntharra and recovered overdue invoices. Numbers are actual outcomes, not projections.
$41,400 recovered in 11 days
Mira Plumbing, suburban Chicago
The problem
Owner-operator running 2 vans. 23 invoices totaling $48,200 were 30 to 90 days past due. He was calling customers himself, reaching voicemail 70% of the time, and writing off the calls as wasted afternoons.
What happened
Connected QuickBooks on a Wednesday afternoon. Syntharra started calling Thursday morning. 19 of the first calls were answered on the first attempt. The conversations were short: most customers confirmed they'd pay, and most did.
Results
$41,400 recovered in 11 days. The remaining 4 invoices involved disputed amounts and were escalated to the owner for a direct conversation. He paid a 10% fee on what was recovered.
Invoices worked
23
Recovered
$41,400
Days to close
11
Fee paid (10%)
$4,140
Net to business
$37,260
Disputed (human review)
4
$17,800 recovered over 3 weeks
Coastal Dental Group, Clearwater FL
The problem
Two-location practice. Insurance reimbursements weren't the issue. Patient-portion invoices — co-pays and cosmetic work — were aging badly. $22,000 was sitting in 60 to 90 day buckets with no structured follow-up process.
What happened
Connected billing data via FreshBooks integration. The compliance layer automatically applied Florida's FCCPA calling window (8am–8pm, stricter than the federal baseline) based on the billing addresses. No configuration required. Calls went out identifying as calling on behalf of Coastal Dental, not as a third-party collector.
Results
$17,800 recovered over 3 weeks. Six invoices flagged involving insurance coverage disputes were forwarded to the front desk for staff follow-up. No protected health information was referenced in any call.
Healthcare context: the agent refers to “your account” throughout. No specific treatment, diagnosis, or procedure is mentioned in any call. PHI stays in the billing system.
Invoices worked
14
Recovered
$17,800
Weeks to close
3
Disputed (insurance)
6
Fee paid (10%)
$1,780
Net to business
$16,020
$19,400 recovered in 9 days
Clearfield Creative, Toronto — US clients
The problem
Eight-person agency. Project milestone invoices were the problem: clients who paid the first installment without issue, then went quiet on the final balance. $31,000 across 7 clients, ranging from $2,800 to $8,200 each.
What happened
Connected QuickBooks. Agency invoice conversations are different from service business ones — clients aren't embarrassed, they're busy or quietly disputing scope. Three of the seven calls surfaced scope disagreements early. Syntharra flagged those immediately for the account manager rather than continuing to press for payment.
Results
$19,400 recovered in 9 days on the 4 clean invoices. The 3 scope disputes were referred to the agency's account manager, who resolved 2 of them within a week through email negotiation. One remains open.
Invoices worked
7
Clean recoveries
$19,400
Days to close (clean)
9
Scope disputes escalated
3
Fee paid (10%)
$1,940
Net to business
$17,460
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