$19,400 recovered in 9 days
Clearfield Creative, Toronto — US clients
The problem
Eight-person agency. Project milestone invoices were the problem: clients who paid the first installment without issue, then went quiet on the final balance. $31,000 across 7 clients, ranging from $2,800 to $8,200 each.
What happened
Connected QuickBooks. Agency invoice conversations are different from service business ones — clients aren't embarrassed, they're busy or quietly disputing scope. Three of the seven calls surfaced scope disagreements early. Syntharra flagged those immediately for the account manager rather than continuing to press for payment.
Results
$19,400 recovered in 9 days on the 4 clean invoices. The 3 scope disputes were referred to the agency's account manager, who resolved 2 of them within a week through email negotiation. One remains open.
Invoices worked
7
Clean recoveries
$19,400
Days to close (clean)
9
Scope disputes escalated
3
Fee paid (10%)
$1,940
Net to business
$17,460