Your partners should not be chasing unpaid invoices on a Friday afternoon. We make the calls so billable hours stay billable.
Legal AR is the worst DSO in professional services for one reason: the people who are best at asking for money are also the most expensive people in the firm. A senior partner does not call a client about a mid-sized overdue invoice because the math does not work — the hour spent collecting is worth more billed. So the invoice drifts. Firms on trust-account and retainer workflows still have hourly-billed matters that close and then sit. Ninety days is an industry norm, not a crisis, which is itself the crisis, because industry norm is leaving a significant chunk of revenue parked on a spreadsheet instead of in the operating account.
You are both the rainmaker and the collector. Every hour spent chasing an old invoice is an hour not spent billing or selling new work. By the ninetieth day you have written the invoice off in your head even though it still shows up on the aging report, and the conversation with the client has crossed into awkward territory. A neutral voice layer sidesteps the awkwardness without losing the relationship.
Your aging report has three kinds of clients: partners' favorites that can never be called, clients in active litigation where collections pressure would be problematic, and clients who simply forgot. Separating those three buckets is judgment work, and you do not have time to triage across hundreds of open matters. A conservative default that only calls closed-matter clients solves most of the triage for you.
A sample call: the agent reaching a client about an outstanding invoice on a closed matter, referencing only the invoice number.
We reuse a small set of short, generic voice samples to demonstrate tone and cadence. Ara references your specific invoice numbers and customer names at call time \u2014 not the content you hear here.
The common objection from partners is that clients who pay slowly are still clients. That is true, and the firms that maintain both good client relationships and good DSO are the ones that treat invoice follow-up as routine professional-services practice rather than as a confrontation. The agent is not a collector. It is a polite voice asking whether the client would like to pay the outstanding invoice now, by card or pay-link, and moving on cleanly if the answer is no. That interaction does not damage relationships — what damages relationships is a year of silence followed by a demand letter or a lien. By keeping the follow-up timely, short, and at a respectful distance from the matter itself, firms following this model typically see faster payment without client complaints — the calls are short enough that most clients barely register them. The clients who would have quietly defected over a reminder call are the same clients who would have never paid the invoice anyway.
Read-only access to invoice status and client contact information. One OAuth handshake under a minute, no write access to your ledger, and no modifications to your chart of accounts or matter records at any point.
Payments land in your firm's operating account directly via Stripe Connect. We never hold client funds, never touch trust-account money, and never act as a middleman on any payment flow.
Conservative default: only closed or non-active matters are eligible. Active litigation, in-progress settlements, and relationship-sensitive accounts can be blanket-excluded per-client or per-matter from the dashboard.
9 AM to 6 PM client-local, weekdays only for legal clients. The agent references the invoice number only, takes a card directly on the call, or sends a pay link by SMS inside the three-attempt cap.
A clean summary email lists paid, promised, and disputed outcomes each morning. The 10% success fee applies only to collected balances, and disputes automatically return to your office for human handling.
Calls reference only the invoice number and the balance. No matter detail, no strategy, no work-product language, no party names. We treat every client call as if privilege attached to every fact — because often it does — and the disclosure footprint is designed to sit comfortably inside any reasonable reading of the model rules on client communication. Full compliance detail at /compliance.
You control which matters are in the queue. Per-client and per-matter exclusions live in your dashboard, and the default is conservative: we only call on invoices where the matter status is marked closed or non-active in your system. Active litigation, settlement-in-progress, and anything with a pending appellate track can all be blanket-excluded with one flag per matter type.
No. The agent does not discuss the matter. It references the invoice number and amount only, which is legally no different from your billing clerk sending a reminder statement with the same content. Privilege protects the substance of legal advice and communications; it does not cover the mechanical fact that an invoice exists and is unpaid. Statements, letters, and phone calls about invoices are standard professional-services practice.
Yes, via Stripe Connect, directly into your operating account. The agent does not read card numbers back, never stores them in our systems, and follows PCI requirements on the Stripe side. For firms that route client funds through a trust account or IOLTA, the Syntharra flow is designed for operating-account invoices — earned fees, past-due balances, and anything outside of retainer funds.
If the plan is recorded as individual future invoices in QuickBooks, the agent only calls on installments that go past due by three or more days. Lump-sum plans with a single long-due-date invoice are also fine; the agent waits until the invoice goes past due before calling. You control the plan structure in QBO; Syntharra follows what QBO records and nothing else.
Yes. Per-client exclusions honor an opt-out instantly and globally. Any partner at the firm can flag a client as no-call, and the flag is immediate — no approval chain, no delay, no way for a subsequent system glitch to override a manual exclusion. Client exclusions are designed to be easy on, impossible off, so a relationship-sensitive partner can always protect an account.
For full detail on TCPA and FDCPA compliance, see the compliance page.
Each platform has its own setup quirks and its own landing page that walks through them in detail.
Want the broad picture first? See AI invoice collection for the definitional overview, or invoice collection software for the buyer's guide that compares the categories.
No monthly charge. We earn when you recover. Pricing detail.
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