Emergency calls get paid on the truck. Everything else sits in AR until somebody makes the call. Now somebody does.
Emergency plumbing calls usually get the card swiped at the kitchen table. The ones that go to invoice — remodels, commercial repairs, warranty-adjacent work, anything that needs an inspection — drift. A multi-thousand-dollar repipe billed on net-15 becomes a net-50 receivable, and the customer who was grateful on Tuesday is defensive by Friday of the sixth week. Plumbing owners spend Saturday mornings chasing these balances instead of writing next week's dispatch schedule, and because the calls are uncomfortable, many of them never happen at all.
You have a spreadsheet of customers who owe you, a phone that rings with new service calls, and no time to do both well. The existing balances lose every week because the new calls are louder. You would pay somebody to make the follow-up calls for you; you would not pay somebody a retainer to sit on your couch waiting for past-dues to appear.
Property managers pay on their own cycle, not yours. The invoice goes to an accounts-payable inbox and you do not know whether to call the super, the GC, or the management company on the forty-fifth day. Each of those calls sounds different, and each one is awkward. By the time somebody decides to pick up the phone, the invoice is two months old and there is a new tenant.
A sample call: the agent reaching a commercial customer about a past-due repair invoice and confirming a payment date before ending the call.
We reuse a small set of short, generic voice samples to demonstrate tone and cadence. Ara references your specific invoice numbers and customer names at call time \u2014 not the content you hear here.
Plumbing owners worry that calls will spook customers who might refer future emergencies. The reality is the opposite. The customer most likely not to refer you again is the one whose invoice sat ignored for two months before a form letter arrived. A polite phone call within the first two weeks past due signals that your shop actually tracks what it sends out, and that signal earns trust rather than eroding it. Customers who pay immediately never hear from the agent after the reminder text lands. Customers who raise a genuine dispute get routed back to you, human-to-human, with no adversarial pressure. The agent's job is to reach the customers who simply forgot, and that is the majority of residential past-dues and essentially all commercial ones stuck in a property manager's inbox. Shops that run this pattern typically see the same result: fewer write-offs, no lost referrals, and a quieter Saturday morning.
Grant read access to invoices and customer phone numbers via one OAuth handshake. We never modify your ledger, never touch your chart of accounts, and never create or edit invoices on your behalf.
Payments route through your own Stripe account. We never hold customer funds, never hold your money in a middleman account, and never become a point of failure for payouts.
Any invoice three or more days past due with a valid phone number on file enters the call queue, respecting the customer's local time zone. Paid, voided, or credited invoices are filtered automatically.
A short, polite conversation: confirm identity, state the invoice number, ask for payment, take a card or send a pay link by SMS. The agent identifies as AI at the start and never discusses work scope.
Paid, promised, disputed, unreachable — all in one email delivered each morning. The 10% success fee applies only to collected balances, and disputes automatically return to your office for human follow-up.
We follow TCPA call-window rules, honor opt-outs instantly and globally, cap attempts at three per invoice with a three-day minimum gap, and identify the agent as AI at the start of every call. We never collect on disputed balances, and the call-recording notice is hardcoded into the opening line. For anything beyond a one-sentence summary, see the full compliance detail at /compliance.
If QuickBooks shows the invoice paid, it does not enter the queue. The trigger is strictly unpaid, past due by three or more days. Emergency jobs that clear on the card at the kitchen table are invisible to Syntharra from day one, exactly as they should be. The only time a paid-on-truck job would show up is if your field tech forgot to mark it paid in QBO — and that is a data problem, not a Syntharra one.
No. Our window is early-stage — three to ninety days past due. Most collection agencies pick up at day 90 or later, and they charge thirty to fifty percent on recoveries that an earlier call would have closed for 10%. Syntharra recovers the balances the agency would never see, and the ones that still need an agency at day 120 get there with more context than a cold hand-off would provide.
Yes. The agent can collect a partial on a card over the phone, log the remaining balance back to QuickBooks, and schedule a follow-up inside the three-attempt cap. For customers in a genuine cash pinch, a partial now plus a promise for the rest is often the right outcome, and the agent handles it without needing your office to approve each step.
The agent does not argue. If the customer raises a warranty issue, a scope concern, or a claim that the work was not completed, the call ends immediately, a dispute flag goes on the invoice, and the file routes back to your office for a human to handle. The agent never acknowledges or repeats the disputed claim, which keeps your legal position clean if it ever comes to that.
We read from QuickBooks Online as the system of record for invoices. If your dispatch tool writes invoices to QBO — which ServiceTitan, Jobber, and Housecall Pro all do out of the box — we pick them up automatically with no additional configuration. Direct integrations for the most common dispatch tools are on the 2026 roadmap; QBO is sufficient for launch.
For full detail on TCPA and FDCPA compliance, see the compliance page.
Each platform has its own setup quirks and its own landing page that walks through them in detail.
Want the broad picture first? See AI invoice collection for the definitional overview, or invoice collection software for the buyer's guide that compares the categories.
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