Collections for SaaS companies
Failed cards, net-30 invoices that slip, annual renewals stuck in procurement. A short voice call clears them.
SaaS billing is not immune to AR drift, even though every founder thinks Stripe's dunning emails cover it. Dunning emails work on consumer subscriptions. They fail on invoiced B2B contracts where a finance coordinator at the customer forgets to approve a purchase order, a procurement system needs a vendor-code refresh, or an authorized signer is on vacation. An annual invoice that misses a net-30 window sits for forty-five days waiting for somebody to click approve. Finance teams find that backlog at quarter-end and the CFO asks why the cash collection forecast missed.
You spend your time on product, sales, and hiring. AR is somebody's Thursday afternoon, usually your own. You trust Stripe to handle everything and find out at month-end that a critical enterprise invoice has been stuck in a customer's AP system for five weeks because the invoice email was caught in a routing rule and nobody inside the company noticed.
You have email dunning flows set up and working. They do not work on the customers who matter most — enterprise buyers on PO-based billing who need a human nudge to push the invoice through their own AP system. Those are also the invoices that dominate the aging report at scale, and the ones that make CFO board meetings uncomfortable when DSO creeps up.
A sample call: the agent reaching an AP contact at a B2B customer about a past-due annual invoice.
We reuse a small set of short, generic voice samples to demonstrate tone and cadence. The production voice agent references your specific invoice numbers and customer names at call time \u2014 not the content you hear here.
SaaS finance leads often say the cost of adding a voice layer cannot be justified when Stripe dunning is free. The honest comparison is this: Stripe dunning catches roughly forty percent of failed-card consumer subscriptions within a month. It catches almost none of the PO-based enterprise invoices that sit for forty-five to sixty days in a customer's AP queue. Those are exactly the invoices that dominate the aging report at scale and drive the DSO number the CFO sees every quarter. A short voice call to the named AP contact on the invoice clears roughly sixty to seventy percent of that backlog inside a week, because the problem is not that the customer refuses to pay — it is that nobody on the customer's side has pressed approve yet. Our fee comes out of the collected amount. If the invoice stays stuck despite the call, you pay nothing. The math favors adoption at essentially every revenue band above early-stage, and the setup takes under an hour.
Read-only access to invoice status and customer AP contact information. One OAuth handshake under a minute, no write access to your ledger, and no modifications to your chart of accounts at any point.
Card payments route directly to your Stripe account on your existing payout schedule. We never hold customer funds in transit, and never become a middleman on the payment flow.
Default is all net-term invoiced customers. Flagship enterprise accounts, customers mid-QBR, and anybody you want handled by a named CSM only can be excluded individually from the dashboard.
9 AM to 6 PM contact-local, weekdays only. The agent references the invoice number, asks for a payment date or immediate card payment, and logs status updates for the daily summary.
Paid, promised, stuck-in-procurement, unreachable — delivered in one summary each morning. The 10% fee applies only to collected balances, and stalled invoices surface for CS or finance escalation.
Stripe handles card-based dunning well — failed-card retries, dunning emails, and subscription pause/reactivate flows all work as designed. What Stripe cannot do is make a phone call, and it cannot nudge a customer's AP team when an invoice is sitting on a purchase-order approval workflow inside the customer's own procurement system. That gap is where Syntharra operates, and it is exactly the gap that dominates the aging report at scale.
If the invoice is marked paid in QuickBooks, the agent never calls. The trigger is strictly unpaid and past due by three or more days. A failed-card retry that ultimately charges successfully never enters the queue, because by the time our monitor sees it the invoice is already paid in QBO. Auto-pay customers are invisible to Syntharra by design.
Yes, for the part that matters: finding the right human and asking for a payment date or a status. The agent does not negotiate terms, does not discuss contract language, and does not attempt to resolve procurement-system configuration issues. If procurement raises a contract question, a vendor-onboarding request, or a compliance-review requirement, the call routes back to your CS or finance team with context attached.
English today, with Spanish in pilot. Additional languages are on the 2026 roadmap and will prioritize the languages our active customer base reports needing most. Language support is a per-call choice based on the contact's preferred language as recorded in QuickBooks, so deployments can be gradual. Current language coverage is always documented at /status.
Yes. Per-customer exclusions live in your dashboard. Flagship logos, customers mid-QBR, and anybody you want handled by a named CSM only can be blanket-excluded with one flag. The exclusion is instant and global, and it holds across every invoice that customer has now or in the future.
QuickBooks Online is the primary integration at launch. Stripe Connect handles every payment. Xero support is on the 2026 roadmap, and Freshbooks and Zoho support will follow. We chose QBO as the launch integration because it is the common denominator for the segment we serve; current integration status is always documented at /status.
For full detail on TCPA and FDCPA compliance, see the compliance page.
No monthly charge. We earn when you recover. Pricing detail.
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