$17,800 recovered over 3 weeks
Coastal Dental Group, Clearwater FL
The problem
Two-location practice. Insurance reimbursements weren't the issue. Patient-portion invoices — co-pays and cosmetic work — were aging badly. $22,000 was sitting in 60 to 90 day buckets with no structured follow-up process.
What happened
Connected billing data via FreshBooks integration. The compliance layer automatically applied Florida's FCCPA calling window (8am–8pm, stricter than the federal baseline) based on the billing addresses. No configuration required. Calls went out identifying as calling on behalf of Coastal Dental, not as a third-party collector.
Results
$17,800 recovered over 3 weeks. Six invoices flagged involving insurance coverage disputes were forwarded to the front desk for staff follow-up. No protected health information was referenced in any call.
Healthcare context: the agent refers to “your account” throughout. No specific treatment, diagnosis, or procedure is mentioned in any call. PHI stays in the billing system.
Invoices worked
14
Recovered
$17,800
Weeks to close
3
Disputed (insurance)
6
Fee paid (10%)
$1,780
Net to business
$16,020