FAQ · Invoice Collection
Can a business call a customer about an unpaid invoice?
Yes — a business may call its own customers about unpaid invoices. This is first-party collection and is not subject to the Fair Debt Collection Practices Act, which applies only to third-party collectors. The governing rules are the Telephone Consumer Protection Act (TCPA) and state-level calling-window laws. Under TCPA, calls to business contacts for commercial purposes are permitted with appropriate disclosures. Calls must be placed between 8 AM and 9 PM in the recipient's local timezone. If an AI or automated system places the call, the caller must disclose that at the opening of the call. Syntharra enforces all of these rules automatically in code so no manual scheduling or script review is required.
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