FAQ · Invoice Collection
Is it legal to use AI to collect invoices?
Yes, AI invoice collection is legal in the United States when carried out as first-party follow-up — meaning the business calling is the same entity the customer owes money to. The legal requirements are: the AI must disclose it is an AI at the start of every call (TCPA requirement); calls must fall within state calling windows (generally 8 AM – 9 PM local); the business must maintain a do-not-call list and honor opt-outs immediately; and call recordings require consent disclosure where applicable. Syntharra enforces all of these rules deterministically in code. The LLM handles conversational flow only — all dollar amounts, invoice numbers, and legal disclosures are injected from your accounting data, never generated by the AI.
Related questions
- How long before an invoice is considered overdue?
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