FAQ · Invoice Collection
How long before an invoice is considered overdue?
An invoice becomes overdue the day after its stated payment due date. Most small-business invoices carry net-30 terms, meaning payment is expected within 30 days of the invoice date — so day 31 is technically overdue. However, the practical threshold for action is different: calling a customer on day one past due often damages the relationship without improving recovery rates. Industry research shows that first-party voice follow-up placed on day three past due maximizes recovery while maintaining the customer relationship. Syntharra triggers its AI voice agent automatically on day three, capturing the window when the invoice is still fresh but the customer has had a reasonable grace period.
Related questions
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