FAQ · Invoice Collection
Can I collect overdue invoices without using a collections agency?
Yes — most overdue invoices can be recovered without a collections agency through systematic first-party follow-up. A collections agency is rarely necessary before 60–90 days past due, and even then it is one option among several (small-claims court and civil lawsuit are others). The trade-off with agencies is high cost (25–50% of recovered amount) and relationship damage — customers who hear from a third-party collector rarely remain clients. AI first-party follow-up is designed to sit in the gap between your initial email reminder and the agency threshold: it is automated, costs 10% only on recovery, and keeps the conversation between you and your customer rather than introducing a third party.
Related questions
- How long before an invoice is considered overdue?
- Can a business call a customer about an unpaid invoice?
- What is the best way to follow up on unpaid invoices?
- How do small businesses collect money owed to them?
- What happens if a customer does not pay an invoice?
- Is it legal to use AI to collect invoices?
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