FAQ · Invoice Collection

How do I exclude a specific customer from invoice collection calls?

In your Syntharra dashboard, you can exclude individual contacts, entire customer accounts, or phone number ranges from collection calls. Exclusions take effect immediately and apply to all future invoices from that customer — not just the current one. You can also mark individual invoices as 'do not call' without excluding the entire customer account. Common reasons to exclude: the customer is on a negotiated payment plan, a dispute is in progress, or the customer has a relationship sensitive enough that you prefer to handle follow-up personally. Excluded contacts are never contacted regardless of how many overdue invoices they have.