FAQ · Invoice Collection
What makes an invoice call TCPA compliant?
A TCPA-compliant invoice call must satisfy four requirements: (1) disclosure — if the call uses an automated dialer or AI, the caller must disclose this at the start of the call before any other content; (2) calling window — the call must be placed between 8 AM and 9 PM in the recipient's local timezone; (3) do-not-call compliance — the caller must maintain an internal DNC list and honor opt-out requests immediately; (4) recording consent — if the call is recorded, both parties must be notified at the start. Some states require two-party consent for recording (California, Florida, Illinois, and others). Syntharra enforces all four requirements deterministically in code — the AI disclosure is hardcoded, the calling window is enforced by billing-address timezone, and opt-outs propagate globally within seconds.
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