Invoice collection · medical practices
AI invoice collection for medical practices
High-deductible plans leave patients with balances they did not expect and billing teams with follow-up they cannot sustain. Syntharra calls every overdue balance at day three and charges 10% of what gets recovered.
Patient-responsibility balances after insurance adjudication are the most common source of AR drag in medical practices. The practice sends three statements, the patient intends to pay, and nothing happens until someone calls. Syntharra makes that call at day three, inside the TCPA call window, with required AI and recording disclosures. The agent discusses only the invoice number and outstanding amount — no clinical content, no diagnosis, no provider reference. That is the HIPAA minimum-necessary floor for payment communication. Payment routes through Stripe Connect directly to your account. Insurance disputes end the call immediately and route to your billing team. The fee is 10% of what gets recovered.
How it works for medical practices
HIPAA minimum-necessary on every call
Invoice number and outstanding balance only. No clinical information, no appointment reference, no provider name. The conversation stays inside HIPAA's minimum-necessary disclosure standard for payment-related calls.
Calls within the TCPA window, automatically
9 AM to 8 PM in the patient's local timezone, weekdays. Call windows, AI disclosure, and recording notices all run at the infrastructure layer before the agent speaks.
Sensitive-care exclusions on demand
Per-patient exclusions in your dashboard let you blanket-exclude any patient where you want human-only handling — behavioral health, oncology, palliative care, or any category you designate.
10% on recovery, nothing on failure
No monthly subscription. 10% success fee on recovered balances only. Invoices that do not resolve cost nothing.
Frequently asked questions
Is this HIPAA-compliant for patient balance calls?
Yes. The agent references only the invoice number and outstanding amount — no clinical information, no procedure, no date of service. That is the HIPAA minimum-necessary floor for payment communication. Call transcripts are stored with the same access controls as your billing system.
What if the patient says insurance should have covered the balance?
The call ends immediately on any coverage dispute. The invoice is flagged and routed to your billing team with context attached. The agent never argues insurance questions and never repeats the disputed claim.
Can we exclude patients in sensitive care categories?
Yes. Per-patient and class-level exclusions live in your dashboard. One flag blanket-excludes any patient category from automated calling, and the exclusion takes effect immediately across every invoice.
Does this replace our existing billing statements?
No. Your practice management system continues to send statements on its existing cadence. Syntharra adds a voice follow-up on balances that remain unpaid three or more days past due, at the QuickBooks layer.
Related reading
- /compliance — how Syntharra enforces TCPA, call-window rules, and AI disclosure in code
- AI invoice collection — overview of how the AI voice agent works
- Automated invoice collection — the day-by-day follow-up sequence
- Integrations — QuickBooks, Xero, FreshBooks, Square, Zoho Books, Jobber
- State collection laws — state-specific call rules applied automatically by billing address
- AI invoice collection for medical practices — in-depth guide to invoice collection for medical practices
Connect your accounting software and stop chasing invoices
QuickBooks Online, Xero, FreshBooks, Square, Zoho Books, and Jobber all connect in under a minute. Syntharra monitors your aging report and handles every follow-up call automatically.
Connect your books