Invoice collection · physical therapy practices
AI invoice collection for physical therapy practices
Physical therapy patient balances after insurance adjudication routinely go unpaid for 60–90 days. Syntharra automates compliant voice follow-up and charges 10% of what is recovered.
Physical therapy practices deal with a dual-payer complexity that other service businesses do not: primary billing goes to insurance, and the patient balance — co-pays, deductibles, and balances after adjudication — is a separate follow-up track. These patient balances are small individually but significant in aggregate, and manual follow-up is time-consuming for front-desk and billing staff. Syntharra integrates with your accounting software to monitor patient balance invoices and places a compliant voice follow-up call on day 3 past due. The AI agent is disclosed as AI, the call stays within TCPA windows, and payment routes to your Stripe account. Disputes are escalated to your billing team immediately.
How it works for physical therapy practices
Patient balance recovery at scale
Physical therapy practices generate dozens of patient balance invoices per week. Syntharra queues every overdue balance and follows up automatically without tying up billing staff.
TCPA-compliant patient contact
Every call is made within the legal TCPA window in the patient's local timezone. AI disclosure and recording notice are delivered before any invoice discussion. See /compliance for the architecture.
Works alongside your billing software
Connect QuickBooks Online, Xero, or FreshBooks to Syntharra. Patient balance invoices created in your accounting software are automatically monitored.
10% success fee, no monthly cost
Syntharra charges 10% of recovered patient balances. No subscription, no per-call fee. If a balance is not recovered, you pay nothing.
Frequently asked questions
How does Syntharra work for physical therapy patient balance collection?
Syntharra connects to your accounting software, monitors patient balance invoices, and places a TCPA-compliant AI voice call on day 3 past due. The agent references the invoice amount, offers a Stripe payment link via SMS, and logs the outcome.
Is AI invoice follow-up compliant for healthcare patient balances?
Syntharra's calls comply with TCPA call-window rules, AI disclosure, and recording notice requirements. These are first-party invoice follow-up calls from your practice — distinct from third-party debt collection under the FDCPA. See /compliance for the full architecture. Consult your compliance advisor for your specific state's patient-contact rules.
Can Syntharra handle both insurance co-pay and deductible balances?
Syntharra works with any invoice type in your accounting software. If patient balances are entered as invoices in QuickBooks, Xero, or FreshBooks, Syntharra monitors and follows up on them.
Does Syntharra integrate with physical therapy billing software?
Syntharra integrates with QuickBooks Online, Xero, and FreshBooks. If your billing platform exports to one of these, patient balances flow automatically into Syntharra's monitoring.
What percentage of patient balances does Syntharra typically recover?
Recovery rates depend on invoice age at the time of first contact. Day-3 follow-up typically recovers 70–85% of patient balances. Invoices that reach 45+ days before first contact recover at significantly lower rates.
Related reading
- /compliance — how Syntharra enforces TCPA, call-window rules, and AI disclosure in code
- AI invoice collection — overview of how the AI voice agent works
- Automated invoice collection — the day-by-day follow-up sequence
- Integrations — QuickBooks, Xero, FreshBooks, Square, Zoho Books, Jobber
- State collection laws — state-specific call rules applied automatically by billing address
Connect your accounting software and stop chasing invoices
QuickBooks Online, Xero, FreshBooks, Square, Zoho Books, and Jobber all connect in under a minute. Syntharra monitors your aging report and handles every follow-up call automatically.
Connect your books