Legal

Acceptable Use Policy

Version 1.0 · effective 17 May 2026

This Acceptable Use Policy (“AUP”) is part of the Syntharra Terms of Service and applies to every client of the platform. Where this AUP and the Terms of Service conflict on a question of acceptable use, this AUP prevails. We may update this AUP from time to time on notice through the dashboard and by email.

1. The core rule

Use Syntharra only to follow up on your own outstanding invoices, with your own customers, who provided their phone number to you for business communication, for amounts they owe you under a direct commercial relationship. If your intended use does not fit that description, do not use the platform.

2. Prohibited industries and use cases

Syntharra may not be used for, or by clients whose business is, any of the following:

  • Purchased, assigned, or charged-off debt collection of any kind.
  • Debt buying, factoring, or any service where the user does not hold direct title to the underlying invoice.
  • Payday lending, title lending, or similar short-term high-cost consumer credit.
  • Bail bonds, bond enforcement, or bounty recovery.
  • Adult-industry collections, gambling-debt collections, or collections of any debt arising from an unlawful or void contract.
  • Cannabis-industry collections in jurisdictions where the underlying transaction is unlawful under federal law.
  • Political fundraising, political robocalls, or advocacy outreach.
  • Telemarketing, including any call whose primary purpose is sale or solicitation rather than follow-up on an outstanding invoice.
  • Calls to consumers (natural persons acting in a personal capacity) about consumer debt, regardless of whether the client characterises the call as “informational.”

3. Prohibited conduct

You must not, and must not authorise any other person to:

  • Submit a phone number that the recipient did not provide to you for business communication relating to the underlying transaction.
  • Submit a phone number where the recipient has previously asked you, or anyone acting on your behalf, to stop contacting them.
  • Use the platform to harass, threaten, intimidate, or use obscene language against any invoice recipient.
  • Misrepresent the amount, status, or origin of an invoice in a way that, if uttered by the AI agent on your behalf, would amount to a false or misleading representation under applicable consumer-protection law.
  • Use the platform to contact a recipient outside the call windows or attempt caps configured by Syntharra (currently 9am-8pm in the recipient’s local time, weekdays only, maximum 3 attempts per invoice, minimum 3 days between attempts).
  • Attempt to disable, bypass, or interfere with the Do Not Call list, the AI-identification disclosure, the call-recording disclosure, or any other compliance control built into the platform.
  • Submit data that you know or reasonably should know is inaccurate, stale, or in breach of any obligation you owe to the recipient.
  • Reverse engineer, decompile, or attempt to derive the source code or training data of the Syntharra platform.
  • Scrape, harvest, or otherwise extract data from the platform beyond what is provided through documented API endpoints.
  • Resell, sublicense, or provide the service to any third party without our written consent.

4. Compliance with applicable law

You are responsible for ensuring that your use of the platform complies with all applicable law, including (without limitation) the Telephone Consumer Protection Act, the Fair Debt Collection Practices Act (to the extent applicable), state-level consumer-protection and telemarketing laws, the GDPR and UK GDPR, and the CCPA and other US state privacy laws. Syntharra builds compliance controls into the platform but cannot independently verify the consent status, accuracy, or provenance of every record you submit.

5. Enforcement

We may, at our discretion and with such notice (if any) as is reasonable in the circumstances:

  • Suspend processing on individual invoices, accounts, or call queues that we reasonably believe violate this AUP.
  • Suspend your account in whole.
  • Terminate your account for material or repeated violations.
  • Refuse to refund pre-paid fees (if any) for accounts terminated for material AUP violations.
  • Cooperate with law-enforcement and regulatory requests as required by applicable law.

We will, where reasonably possible and not prohibited by law or by the circumstances of a particular violation, give you an opportunity to remedy a violation before taking enforcement action.

6. Reporting abuse

If you believe a Syntharra client is using the platform in a way that violates this AUP, applicable law, or your rights as an invoice recipient or otherwise, please email abuse@syntharra.com with as much detail as you can. We investigate every report and respond within 5 business days.

7. Changes to this policy

Material changes will be notified to clients by email and posted in the dashboard at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance.