Invoice collection · marketing and creative agencies
Invoice follow-up for marketing and creative agencies
Agency retainers that slip from net-30 to net-60 are the industry's quiet tax on working capital. Syntharra calls every overdue invoice three days past due, handles the conversation without involving the account team, and charges 10% of what gets recovered.
Marketing and creative agencies front ad spend and contractor fees on weekly cycles, then wait 45 days or more for clients to pay. The follow-up falls to whoever has the least relationship risk, which usually means it does not happen at all. Syntharra removes the relationship dynamic from the first follow-up. Three days after an invoice goes past due, the AI agent calls the AP contact, references the invoice number, and asks for a payment date or card payment. No strategy discussion, no creative direction. Disputes route immediately to the account director for a human conversation. Payment routes through Stripe Connect. The fee is 10% of what gets recovered.
How it works for marketing and creative agencies
Account team stays out of the first follow-up
The agent handles the invoice conversation without involving the account director. Clients who pay get a clean, low-friction experience. Clients who have a genuine dispute get escalated to the right person with context.
Day-3 follow-up before late payment becomes a habit
Clients who stretch net-30 to net-45 once tend to do it every cycle. A call at day three normalizes prompt payment before the drift becomes an expectation.
Strategic accounts excluded on demand
Per-client exclusions live in your dashboard. Large accounts in active revisions or QBRs can be blanket-excluded while transactional clients are called normally.
10% on recovery, nothing on failure
No monthly subscription. 10% success fee on recovered invoices only. Invoices that do not resolve cost nothing.
Frequently asked questions
Will calling clients damage the agency relationship?
The agent is short, polite, and references only the invoice number. Clients who forgot — the majority — appreciate a prompt that lets them pay in under two minutes. Clients who have a scope dispute get routed immediately to the account director for a human conversation with context attached.
Can we brand the call as our agency?
Yes. The agent identifies with your agency name, references the invoice number, and discloses it is an AI assistant at the start of the call. Your clients hear your brand, not Syntharra.
What if the client's AP team is hard to reach?
The agent calls the number on the invoice. If it hits voicemail, a wrong extension, or a reception that cannot route, the agent logs the outcome and surfaces the file in your daily summary for a human hand-off.
How much does Syntharra cost for agencies?
10% of the amount recovered on each invoice. No monthly fee, no per-call charge, no setup cost.
Related reading
- /compliance — how Syntharra enforces TCPA, call-window rules, and AI disclosure in code
- AI invoice collection — overview of how the AI voice agent works
- Automated invoice collection — the day-by-day follow-up sequence
- Integrations — QuickBooks, Xero, FreshBooks, Square, Zoho Books, Jobber
- State collection laws — state-specific call rules applied automatically by billing address
- Invoice follow-up for marketing and creative agencies — in-depth guide to invoice collection for marketing and creative agencies
Connect your accounting software and stop chasing invoices
QuickBooks Online, Xero, FreshBooks, Square, Zoho Books, and Jobber all connect in under a minute. Syntharra monitors your aging report and handles every follow-up call automatically.
Connect your books